We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the expected results and cleaning “prescription”. Our company will come to your home to pick up your rug.

We take the time to properly tag each rug with your information and take multiple pictures of your rugs during pickup. 

We use a variety of techniques to ‘dust’ the rugs from the front and back, including our new, state-of-the-art Tumble Duster. We also use compressed air, a pile lifter, and special vacuum attachments to remove dry soil from your rug.

Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils. Pet treatment is included at no extra charge. 

Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. The fringe is also pre-treated for maximum soil removal.

Our new and improved washtub will clean your rugs gently and thoroughly. It consists of paddle wheels, which mimic the gentle motion of hand and river washing. Soil is effectively removed by the gentle, turbulent flow of the wash water without the use of brushes or other mechanical forces that could damage rug fibers. Our rug washing solutions not only provide a thorough cleaning, but they ensure that cross contamination and dye transfer is impossible during the washing process. We love calling this the Rug Spa.

This new machine is one of the most successful rug-wringers in the world. It removes over 90% of moisture from rugs in 3 minutes or less. It allows heavy and dense textiles to be processed quickly and efficiently. Additionally, it is an exceptional tool for removing urine and other contaminants from rugs. Using a combination of centrifugal force, water irrigation, and effective chemistry, contaminants are flushed out of rugs better than any other method!

Once the rug is removed from the centrifuge, it is hung for final drying in a controlled environment. When the rug is dry, it is combed and finished with soft groomers made for specialty rugs.

Our cleaning specialist will give the rug a final inspection and release it for delivery. Your rug will be wrapped in brown craft paper to protect it from dust and environmental soils until it is picked up or delivered. Upon delivery, we will lay the rug for you.