FAQ’S

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Frequently Asked Questions

Here are our most frequently asked questions and their answers. Don't see what you're looking for? Send us a message.

FAQ'S

We have been proudly serving the Houston area for over a decade.

We trained at The Stone and Tile School. We are:

  • licensed and insured
  • a Safe and Compliant company
  • a Certified SurpHaces PRO Partner
  • a Member of the National Wood Flooring Association

We provide free estimates. There have occasionally been special circumstances that required us to charge a fee for estimation, but this is never done without your prior notification.

We'll be happy to move most furniture, but we do reserve the right to leave furniture in place if we feel there may be risk of damage to the furniture or surrounding surfaces or risk of injury, for example, excessively heavy items.

Restoration of stone is the restoring of worn stone–marble, travertine, granite, etc.—to the state in which it was installed. Or better. It may also entail the altering of the stone’s surface to match a desired finish of the installation’s owner or management. In some cases an owner may desire a polished finish to be changed to a honed finish or vice versa. Restoration includes the use of such techniques as: polishing, honing, grinding (lippage removal), deep cleaning, sealing, and chip/crack repair.

You can expect to have your stone looking like new again and to be provided with proper maintenance instructions for long term care. Scratches, etch marks and wear can be removed. We may also advise you about how you can avoid any future need for complete restoration. The exact details will depend upon your specific needs. We are happy to provide free estimates.

There are several options. Read our informative monthly articles and visit our Caring For It page, where you'll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.

There are several options. Read our informative monthly articles and visit our Caring For It page, where you'll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.

We would love to offer FREE demos but due to the pandemic, rising cost of materials, and supply chain disruptions we will only be offering paid demos to cover our time, material, and expertise. This investment will be discussed in person and can be used as credit towards your balance if you decide to move forward with our company, otherwise the payment is non-refundable. 

We never guarantee 100% removal of stains in Terrazzo floors especially if it is cement based terrazzo. We have been successful in the past in getting most stains out to 70-90% out but this is on a case by case scenario and we never imply that it will be perfect. Some stains may have penetrated all the way down into the terrazzo and not possible to remove while others may just be topical and can removed or improved upon. It is always recommended that we perform a test or sample to determine the kind of results you can expect.