FAQ’S

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Frequently Asked Questions

Here are our most frequently asked questions and their answers. Don't see what you're looking for? Send us a message.

FAQ'S

With over 14 years of industry experience, the owner of NextGen Surface Care, Inc. brings a wealth of expertise to our business. Since our establishment in 2019, we have been proudly serving the Houston area with our comprehensive surface care services. Our team's extensive knowledge and skills, combined with the owner's years of experience, ensure that we deliver exceptional results to our valued clients. We are committed to providing top-notch service and exceeding customer expectations every step of the way. Trust NextGen Surface Care for all your surface restoration and maintenance needs, backed by years of industry experience.

At NextGen Surface Care, our commitment to excellence is firmly rooted in our rich industry experience and extensive training:

 

  • Seasoned Expertise: Our owner served as a Lead Technician for Clean as a Whistle from 2013 to 2021, honing skills in numerous high-end homes and ensuring client satisfaction at every turn.

  • Renowned Training: We received our foundational training at the renowned Stone and Tile School, setting the standard for our service quality.

  • Fully Credentialed: Our operations are fully licensed and insured for your peace of mind.

  • Safety First: We pride ourselves on being a Safe and Compliant company, always prioritizing your home's care and safety.

  • Certifications that Speak: Recognized as a Certified Surface Care PROS PRO and an MB Stone Certified Professional, we let our credentials underscore our commitment to the best service.

Trust in our legacy of expertise, dedication, and passion for superior service.

We offer complimentary estimates for our services. In rare cases, there may be special circumstances that require us to charge a fee for estimation. However, we will always inform you in advance if any charges apply. Our goal is to provide transparency and ensure you have a clear understanding of the costs involved. Rest assured, we strive to make the estimation process as convenient and straightforward as possible for our valued customers.

We'll be happy to move most furniture, but we do reserve the right to leave furniture in place if we feel there may be risk of damage to the furniture or surrounding surfaces or risk of injury, for example, excessively heavy items.

Restoration of stone is the restoring of worn stone–marble, travertine, granite, etc.—to the state in which it was installed. Or better. It may also entail the altering of the stone’s surface to match a desired finish of the installation’s owner or management. In some cases an owner may desire a polished finish to be changed to a honed finish or vice versa. Restoration includes the use of such techniques as: polishing, honing, grinding (lippage removal), deep cleaning, sealing, and chip/crack repair.

When it comes to natural stone restoration in Houston, you can expect remarkable results. Our professional services are specifically designed to bring back the natural beauty of your stone surfaces, addressing common issues such as dullness, scratches, stains, and signs of wear. Using our expertise and advanced techniques, we are able to enhance the appearance of the stone, smooth out its texture, and restore its original luster. We also specialize in stain removal and provide finishing treatments that not only protect the stone but also enhance its resistance to future staining and daily wear. Our goal is to deliver exceptional outcomes that are tailored to meet your specific needs and exceed your expectations.

There are several options. Read our informative monthly articles and visit our Caring For It page, where you'll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.

There are several options. Read our informative monthly articles and visit our Caring For It page, where you'll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.

We appreciate your interest in our services. While we understand the value of free demos, we have made the decision to offer paid demos at this time. The investment for the demo covers our time, materials, and expertise. This payment can be used as a credit towards your balance if you choose to proceed with our services. Please note that the payment for the demo is non-refundable. We believe that this approach allows us to provide the highest level of service and ensure that we can deliver the results you expect. Thank you for understanding.

While we strive for the best possible results, we cannot guarantee 100% removal of stains in terrazzo or any natural stone. The success of stain removal depends on various factors, including the type of stain, the composition of the terrazzo, and the depth of the stain penetration. We have a track record of successfully removing stains to a range of 70-90%, but it is important to note that each case is unique. Some stains may be more challenging to remove if they have deeply penetrated the terrazzo, while others may be superficial and can be improved upon. We always recommend performing a test or sample to assess the expected results and provide you with a realistic outcome. Our goal is to deliver the best possible outcome for your terrazzo while managing expectations.

Effective January 1st, 2023, we have made changes to our billing policies to ensure smooth and secure transactions. As a result, we no longer offer net billing terms, except for established relationships from the past. This decision was made due to previous instances where builders did not meet their payment obligations, which impacted our operations.

To maintain transparency and efficiency, we now require payment upon receipt. This approach allows us to promptly address any concerns and ensures that our services are fairly compensated. Please note that our decision is not a reflection on your reputation; it is a precautionary measure based on past experiences.

We value our partnership with builders and appreciate your understanding. If you have any questions or require further clarification, please don't hesitate to contact us. We look forward to working together and delivering exceptional results while fostering a mutually beneficial business relationship.

Yes, our company is proud to be an IICRC (Institute of Inspection Cleaning and Restoration Certification) certified firm. This certification demonstrates our commitment to maintaining the highest standards of professionalism, expertise, and quality in the industry. Our technicians are also certified by IICRC, ensuring that they possess the necessary knowledge and skills to deliver exceptional service. With our certifications, you can trust that you are working with a reputable and qualified team for your surface care needs.

Thank you for reaching out to us with your inquiry. No, NextGen Surface Care is not a franchise. We are an independently owned and operated business, founded and built from the ground up by Eduardo Ramos and Francis Garcia.

Our origins, dedication, and unique journey have allowed us to deliver a personalized touch to all our services, setting us apart in the industry. We are proud of the authentic relationships we've cultivated with our clients, and our commitment to excellence remains steadfast.

We're here to serve you with the passion and dedication that only an independent business like ours can offer.

We understand that making any purchase decision, especially concerning your property, is essential. We believe in transparency, so we'd like to provide clear reasons for our policy on epoxy coatings:

  1. Material Acquisition Costs: The 50% deposit required to place any order is directly related to the costs incurred to procure the epoxy materials. This amount does not factor in any labor costs or profit margins for our company. It purely represents the direct cost to get the necessary materials in hand.

  2. Manufacturer Return Policies:

    • Some manufacturers do not accept returns unless there's an error or issue with the order or the material itself. This policy restricts our ability to refund orders.
    • Even when manufacturers do accept returns, they often have strict conditions. Typically, they allow returns only within a 30-day window, impose a 25% restocking fee, and require us to bear the shipping costs for returning the items.

Given the above constraints, when we order materials based on client requirements, we are making a firm commitment to our suppliers. If a customer changes their mind after an order is placed, we would incur significant losses if we were to offer a refund.

We appreciate your understanding of our non-refundable policy for epoxy coatings. We always strive to provide the best service and products, ensuring that the materials used are of the highest quality. If there are unforeseen issues or concerns with your order, please don't hesitate to reach out, and we'll work together towards a resolution.

Addendum: How are outstanding balances and provided materials handled?

In the rare event that a customer wishes to discontinue the project after placing the epoxy coating order:

  • Providing Materials: If all outstanding balances, such as labor or any work already performed, are paid in full, we would be more than happy to provide the materials initially ordered.

  • Retention of Materials: If there are outstanding balances and they are not settled, we will retain the ordered epoxy materials as a form of payment. This approach is based on the fair principle of recouping costs and is a standard procedure in our line of business.

We deeply value our customer relationships and always aim to act with integrity and transparency. We believe this approach ensures fairness for both parties, considering the commitments and expenditures already made.