Demystifying Carpet Cleaning Walk-ThroughsSchedule Consultation
Before and after carpet cleaning services, our technicians do a walk-through, that is slowly and purposefully walking through your home or business, asking questions, and sometimes stopping to measure and jot down technical notes on a clipboard or mobile device. This article demystifies the walk through process, letting you know what to expect and why.
On the surface, this may seem like a no-brainer. You want to have your carpets cleaned, because, obviously, carpets get dirty. Our technicians have good reasons for asking this question, especially if you are a new client. Maybe your previous carpet cleaning company did not meet your expectations. Maybe your carpet warranty only remains valid if you have your carpets professionally cleaned. Knowing what motivates our clients to schedule services helps us customize our services to best suit your needs.
Sometimes technicians may ask this question of existing clients, especially if carpets are cleaned at periodic intervals and it has not been that long since the previous visit. If there are odor problems, your carpet is seeing more traffic than normal, or you have other concerns that bring us to your home or business more frequently, again, we may be able to customize our services to best suit your needs. Knowing why you reached out to us gives us important clues about the condition of your carpet.
Our technicians may ask questions about your eating, drinking, and cleaning habits. We promise we are not trying to be nosey! These questions are completely normal and play an important part of our decision making process as we customize your carpet cleaning plan. For example, if you use hair spray near an area with carpet, we may need to pretreat this area in order to completely remove stubborn residues. We may also offer suggestions on how to avoid premature wear and keep your carpet looking fresh and smelling clean between professional cleanings.
During the walk through, we will point out any areas of concern, for example, shedding, buckling, fading, and provide the opportunity for clients to ask questions. There are some problems with carpet that cannot be completely resolved with professional carpet cleaning. The walk through is when both technicians and clients can ask questions and clarify expectations. Our goal is to give an honest evaluation of your carpet and what you can expect us to accomplish, and then provide the highest quality services to achieve the best possible results. Below are details about the most common concerns.
When we take the time to walk through your home or business, before and after carpet cleaning, we are paying close attention to how we may best serve you and meet your needs and making sure you know exactly what to expect from us.
This article is one of a series of articles written and published on behalf of SurpHaces PRO Partners.